Visitor Service


Mon.- Fri. 10 am to 6 pm
Sat. 10 am to 2 pm
Closed on Sundays and public holidays
24 and 31 December 10 am to 1 pm
The Visitor Service is also open during theatre holidays.


+49 (0) 361 22 33 155 (Mon.-Sat, 10 am to 6 pm)


Fax +49 (0) 361 22 33 167
Post Theater Erfurt, Besucherservice, Postfach 80 05 54, 99031 Erfurt


Cash, Girocard, credit card, SEPA debit mandate, contactless (Apple Pay, Google Pay etc.)

Buying Tickets online

Theatre tickets (up to four per order) can also be bought online on the Theater Erfurt websites and A system fee of €1.50 will be charged for the purchase of every ticket booked online. For online bookings made at least ten days before the event date, tickets can be sent out in return for a handling fee of €3 per order (if tickets are booked from abroad, they must be booked at least fifteen days before the booked event date to be eligible for posting), after this the tickets will be held at the event ticket office. Special prices are only available via our Visitor Service.

When using the Ticketdirect (instant print) shipping option, printing the ticket is only necessary if it cannot be digitally presented for entry. The printout must not be duplicated or altered. Please have an identification document ready for presentation at the entrance. Theater Erfurt is not liable for loss and/or misuse of the Ticketdirect theater card.


PayPal, SEPA debit mandate, credit card, invoice


Box Offices

The box offices at the DomStufen site open one hour before the start of each event. Access to the audience stands is possible approximately 30 minutes before the start of the event.

Exchanges and Lost Tickets

Tickets can be returned up to 3 working days before the event with a cancellation fee of 3 EUR per ticket. Excluded are New Year's Eve, Christmas, New Year's Day, and the DomStufen-Festspiele. The refund amount will be issued in the form of a voucher. In case of loss, a replacement ticket can be issued. However, the holder of the original ticket has priority over the holder of the replacement ticket.

Advance Ticket Sales Locations

Advance ticket sales locations in Thuringia can be found on the Ticketshop Thüringen website.


Seniors, students, people with disabilities, as well as holders of a social welfare pass from the city of Erfurt and other cities, can receive a discount for the DomStufen-Festspiele upon presentation of the corresponding identification. People with disabilities with an official ID (with the "B" mark in the disability ID card) can be accompanied free of charge to performances at the DomStufen site by a person recognized as necessary. Wheelchair users (and their possible accompanying person) can only purchase tickets directly from the visitor service.

Upon presentation of the corresponding identification, students, trainees, and federal voluntary service providers can, subject to availability, purchase tickets for the DomStufen-Festspiele at a price of 30 euros for all performances. This offer does not apply to Domino events.